Frequently Asked Questions
Where does your beef come from?
Our beef is processed at our own USDA-inspected facilities — Sullivan Meat Locker in Sullivan, Missouri and Chenoa Meat Locker in Chenoa, Illinois. We raise cattle on our Missouri farm and control the process from our cattle to your box.
How is my order shipped?
Every order ships frozen in an insulated box packed with dry ice, so it arrives frozen at your door.
What should I do when my order arrives?
Get it into the freezer promptly. Your steaks will arrive frozen solid and ready for long-term freezer storage.
What if my order arrives thawed or damaged?
Contact us right away at jonathan@stlsteaks.com and we’ll make it right.
How should I store and thaw my steaks?
Keep them in the freezer until you’re ready to cook. Thaw in the refrigerator for about 24 hours before cooking for the best results.
What pack sizes do you offer?
Most cuts are available in 4, 6, 8, 10, and 12 packs. We also offer curated bundles like the Steakhouse Trio, the Pitmaster Grill Pack, the Ultimate Butcher’s Reserve, and the Daily Driver.
Do you sell in bulk or for businesses?
Yes. Visit our Corporate Partnerships page for bulk, restaurant, and corporate orders.
Where do you ship, and what does shipping cost?
Available shipping options and rates are calculated at checkout based on your delivery address.
